faq

frequently asked questions

  • Q. What services does Fitra Care provide?

    We provide culturally familiar in-home support including personal care, daily activities, household assistance, Halal meal preparation, community outings and mosque access.

  • Q. Do you provide Indonesian-speaking support workers?

    Yes. Where available, we aim to match clients with Indonesian-speaking carers who understand their language, culture and family routines.

  • Q. Can Fitra Care support people with disability?
    • Yes. We provide practical, respectful support for people with disability to help them with daily routines, independence and participation in the community.
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  • Q. Can you help with personal care and daily activities?
    • Yes. Our carers can assist with everyday personal care, routines and activities while respecting each person’s dignity, privacy and independence.
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  • Q. Do you provide Halal meal preparation?
    • Yes. We can assist with preparing Halal meals according to your preferences, routines and cultural needs.
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  • Q. Can you help with household tasks?

    Yes. Support can include everyday household tasks such as cleaning, laundry, tidying and other practical activities around the home.

  • Q. Can Fitra Care help with community outings?

    Yes. We can provide support with community activities, appointments, outings and other activities that are important to you.

  • Q. Can you support visits to the mosque?

    Yes. Where appropriate, our carers can support clients with attending the mosque and participating in community and faith-based activities.

  • Q. Can I have a consistent carer?

    We aim to provide consistent support with a familiar carer wherever possible, helping you build trust and feel comfortable with the person supporting you.

  • Q. Do you accept NDIS participants?

    Yes. We support eligible NDIS participants, including Self-Managed and Plan-Managed participants, depending on the supports required.

  • Q. Do I have to be Muslim or Indonesian to use Fitra Care?

    No. You do not need to be Muslim or Indonesian. We welcome everyone. Our services are simply designed with a strong focus on Indonesian culture, Islamic values and culturally familiar care.

  • Q. Do you provide Indonesian-speaking support workers?

    Yes. Where available, we aim to match clients with Indonesian-speaking carers who understand their language, culture and family routines.

  • Q. How do I get started with Fitra Care?

    Contact our team and tell us about your needs, preferences and routine. We will discuss the support you are looking for and help you take the next step.

HOW IT WORKS

How Fitra Care Works

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1. Tell Us What You Need

Share your needs, routine and preferences.

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2. Meet Your Carer

Build a familiar and comfortable relationship.

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3. Consistent Care

Consistent care from a familiar carer you can trust.

lets' talk

Speak With Our Team

Call Us Now

0451 585 112

Book Your Care Consultation

We’re here to understand your care needs — in English or Bahasa Indonesia.